Privacy Policy

Effective date: January 19th, 2025

Introduction
FKD Logistics Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following categories of personal data about you:

1.1 Information You Provide Directly

  • Full Name
  • Email Address
  • Phone Number
  • Address
  • Payment Information (if applicable)
  • Any other information you provide when contacting us or filling out forms on our website.

1.2 Information Collected Automatically
When you interact with our website, we may collect data automatically through cookies and other tracking technologies, including:

  • IP Address
  • Browser Type
  • Operating System
  • Browsing Actions (e.g., pages viewed, time spent on pages)

1.3 Third-Party Data
We may receive personal data about you from third parties, including business partners, analytics providers, and payment processors.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide our logistics and freight services.
  • To process transactions and manage your account.
  • To communicate with you regarding inquiries, services, and updates.
  • To improve our website and services by analysing user behavior.
  • To comply with legal obligations and prevent fraudulent activities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: When the processing is necessary to provide the services you requested.
  • Consent: When you have explicitly consented to specific uses of your data.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services, safeguard our operations, and maintain business continuity.

4. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party vendors who help us operate our business, such as IT services, payment processors, and delivery partners.
  • Business Partners: Entities with whom we collaborate to provide services.
  • Legal Authorities: When required by law, legal processes, or to protect our rights and interests.
  • Analytics Providers: To gain insights into user behavior and improve our services.

5. Data Security

We implement robust technical and organisational measures to safeguard your personal data. However, no system is completely secure, and we cannot guarantee the absolute security of your information. Measures we take include:

  • Encryption of sensitive data.
  • Regular security audits.
  • Restricted access to personal data.
  • Training staff on data protection protocols.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Criteria for determining retention periods include:

  • Legal requirements.
  • The nature and scope of our relationship with you.
  • Your consent to retain the data.

7. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to incomplete or inaccurate information.
  • Deletion: Request the deletion of your personal data where applicable.
  • Objection: Object to the processing of your data for specific purposes.
  • Portability: Request the transfer of your personal data to another service provider.
  • Withdraw Consent: Withdraw consent at any time for data processing activities based on your consent.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us analyse web traffic and customise content. You can control or disable cookies through your browser settings. However, doing so may limit some functionalities of our website.

9. International Data Transfers

If you access our services from outside the UK, please note that your data may be transferred to and processed in the UK or other jurisdictions with different data protection laws. We ensure that appropriate safeguards are in place for such transfers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal data.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

FKD Logistics Ltd
Address: 5 Bramble Mews, Gravesend, England, DA12 5NS
Email: info@fkdlogistics.co.uk
Phone: 07956370525